Terms of Service
This page (together with our Privacy Policy and Terms of Website Use) tells you information about us and the
legal terms and conditions (Terms) on which we provide any of the chauffeur-driven car services (Services)
listed on our website (our site) to you.
These Terms will apply to any contract between us for the sale of Services to you (Contract) whether
concluded online or over the telephone. Please read these Terms carefully and make sure that you
understand them, before ordering any Services from our site.
You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Services,
please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us.
1. INFORMATION ABOUT US
1.1 We operate the website https://traveltransfers.ch are Swiss Transfer, Simeon Kolev, a company registered
in Switzerland, Company No: CH-020-1090895-9, Registered office: Mittelweg 3, 8132 Egg b. Zürich.
1.2 To contact us, please see our Contact Us page.
2. OUR SERVICES
2.1 Please note that the images of the vehicles on our website are for illustrative purposes only; we use up-
to-date models, all under 5 years old. We cannot guarantee that the vehicle pictured will be the one
provided. However, the vehicle provided will be from the same group (and model).
2.2 All Services shown on our site are subject to availability. We will inform you by e-mail as soon as possible
if the Service or vehicle you have ordered is not available and we will not process your order if already been
made.
3. USE OF OUR SITE
Your use of our site is governed by our Terms of website use. Please take the time to read these, as they
include important terms which apply to you. You may only purchase Services from our site if you are at least
18 years old.
4. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance with the terms of our Privacy Policy. For details, please
see our Privacy Policy. Please take the time to read these, as they include important terms which apply to
you.
5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Travel Transfers is a private hire licensed vehicle operator. Hence, we only accept direct booking requests
from our clients for chauffeur-driven travel. Our chauffeurs are not authorized to accept bookings. Please
only make reservations through our website booking form, email or phone.
The client (i.e., the company or person booking and paying for the transportation service) and Travel
Transfers enter into a contract for all bookings. Travel Transfers is in charge of accepting bookings as well as
providing transportation services.
Travel Transfers is responsible for any liability arising from the transportation services.
Any booking with a passenger may be cancelled by Travel Transfers. All reservations are subject to
availability.
5.1 Please see our Packages and Booking pages for information on how to place a booking on our website.
5.2 Please read and double-check your details on each page of the ordering process to ensure that the details
provided are accurate.
5.3 If your order is accepted, you will receive a final booking confirmation for your journey and these Terms
will apply to that booking (please check that the booking confirmation is correct and confirm). If you do not
receive a final booking confirmation, your ride has not been booked.
5.4 If we are unable to provide you with a particular Service or vehicle, we will inform you via email and will
not process your order. Rides may occasionally not be guaranteed for bookings with very short pre-booking
times or during busy periods.
5.6 For bookings for Services required within 12 hours, you must call or email our offices to check on the
availability of vehicles.
5.7 We reserve the right to upgrade a vehicle to a more expensive fleet at any time and without prior notice.
6. OUR RIGHT TO VARY THESE TERMS
6.1 We may revise these Terms from time to time in the following circumstances:
(a) Changes in how we accept payment from you; or
(b) Changes in relevant laws and regulatory requirements.
6.2 Every time you order Services from us, the Terms in force at that time will apply to the Contract between
you and us.
6.3 Whenever we revise these Terms, in accordance with this clause 6, we will keep you informed and give
you notice of this by stating that these Terms have been amended and the relevant date at the bottom of this
page.
7. PRICE OF SERVICES
7.1 The prices of the Services will be as quoted on our site. We take all reasonable care to ensure that the
prices of Services are correct at the time when the relevant information was entered into the system.
However, it is always possible that some of the prices on the website may be incorrect. We will verify prices
as a part of our online booking procedure so that a correct price will be stated when you pay online for any
bookings.
7.2 All hires start and terminate from our Zurich base, Mittelweg 3, 8132 Egg.
7.3 Additional charges
7.3(a) All car park/parking charges are passed on at cost.
7.3(b) Zurich congestion charges are passed on at cost, where applicable.
7.3(c) Terminal drop-off charges will be passed on at cost.
7.4 Prices for our Services may change from time to time, but changes will not affect any order which we
have confirmed with a Booking Confirmation
7.5 The price of the Services includes VAT (where applicable) at the applicable current rate chargeable in the
Zurich.
7.6 For any special requests such as a multi-lingual driver, custom labelling of the vehicle, stopovers, oversize
luggage, and child safety seats, we reserve the right to charge supplemental fees. In case of changes made
once a journey has started (e.g. change to the distance or amount of hours) the price for the actual total
distance or hours will be calculated and charged after the completion of the ride in accordance with our
applicable rates. If a journey is shorter than the distance or number of hours originally booked, the original
amount will be charged.
7.7 In the case of hourly bookings: additional miles are charged beyond the miles that are already included in
the hourly booking (please see our tariffs). Each additional mile will be charged at the “Excess Mileage Rate”
for each vehicle group plus the applicable VAT (please see our tariffs).
7.8 Night hour charge of 25% will apply on all bookings from 22:00 – to 06:00
7.9 Online quotations do not take into account public and bank holidays. All journeys will be subject to a
100% surcharge on bank holidays falling terming.
8. HOW TO PAY
We accept the majority of debit and credit cards. Visa, MasterCard, and American Express are all accepted by
our system. If you want to pay in cash, please secure your reservation with Visa, MasterCard, or American
Express and let us know your preference. If PayPal is your preferred payment method, please visit our “Pay
Now” page to complete your transaction. You can pay using your “PayPal Account” or with a “Guest
Checkout”. We do not save credit card information and do not share consumer information with any third
parties.
9. CANCELLATIONS AND CHANGES TO BOOKINGS
9.1 How to cancel or change your booking: Please contact us by email or telephone as soon as possible to
make any changes or cancel a booking after you have received the final booking confirmation referred to in
clause 5.3 above. Any amendments or cancellations will be confirmed by an email from us to the address
entered at the time the booking was created by you.
9.2 Cancellation fees
In the event of cancellation of a booking the following charges apply:
If a booking is cancelled between 12 and 24 hours before the scheduled start time, the client will be charged
50% of the agreed-upon booking price.
If a booking is cancelled less than 12 hours before the scheduled start time, the client will be charged the full
amount of the agreed-upon booking price.
All payments made are non-refundable if the passenger fails to show up at the designated pickup time and
location.
Packaged or Discounted bookings: in the event of cancellation or alteration of such a booking, we reserve the
right to remove any discounts previously applied.
9.3 Passenger collection
9.3(a) No-Shows without cancellation will be charged at 100%. A No-Show is a ride in which the passenger
does not appear at the agreed pickup location within 30 minutes after the pickup time unless it is
unavoidably delayed (e.g., flight, cruise or train delay)
10. HEALTH & SAFETY
10.1 Seatbelts: All passengers must wear seat belts.
10.2 Passenger capacity and luggage: Our vehicles have the capacity for carrying passengers and luggage as
set out below. A child counts as one passenger. Please note that the driver may refuse to assist with any
individual items of luggage weighing in excess of 23kg. Please note that all luggage must be placed in the
boot/trunk and not on seats (please consider your amount of luggage when selecting vehicle type.)
10.3 Animals: No animal may be carried without prior consent and this will usually be restricted to domestic
animals housed securely in a suitable carrying case that is in good repair. Guide dogs and hearing dogs will be
carried provided we are given a minimum of 48 hours’ notice.
10.4 Child seats:
10.4(a) As a private hire company, the law regarding the supply of child seats applies.
10.4(b) A request for a child seat must be made at the time of booking. While every effort will be made to
fulfil a request, failure to do so does not constitute a breach of contract.
10.5 Fitness to travel: Any passenger who is thought to be under the influence of alcohol or drugs and whose
behavior poses a threat to the driver, the vehicle or other passengers may be refused travel.
10.6 Damage to vehicles: If, as a result of passengers’ actions, a vehicle is damaged or soiled, the person who
made the booking will be charged for restoring the vehicle and for losses incurred whilst the vehicle was
unusable.
10.7 A strict no smoking or eating policy applies to all our vehicles.
11. OUR LIABILITY
11.1 Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence; or
(b) fraud or fraudulent misrepresentation.
11.2 Subject to clause 11.1, we will under no circumstances whatever be liable to you, whether in contract,
tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the
Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
11.3 Subject to clause 11.1 and clause 11.2, our total liability to you in respect of all other losses arising under
or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty,
or otherwise, shall in no circumstances exceed the price of the Services ordered.
11.4 Except as expressly stated in these Terms, we do not give any representation, warranties or
undertakings in relation to the Services. Any representation, condition or warranty which might be implied or
incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent
permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your
purposes.
11.5 Bookings made directly with the driver and outside of the Private Hire Operator (Travel Transfers) are
against the law; in the event of an accident, the driver’s insurance will no longer be valid and will not cover
any harm you incur, whereas all bookings made through Travel Transfers are covered by insurance.
12. COMPLAINTS
If for any reason, you are unhappy with the service, you should firstly relay your concerns immediately to the
driver, who will try to rectify the issue on the spot.
If the matter hasn’t been resolved to your satisfaction, please write to us at Travel Transfers, Mittelweg 3,
8132 Egg b. Zürich – providing the driver’s details, date and time of the incident and your Booking Reference
Number.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform or delay in performance of, any of our
obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is
defined below in clause 13.2
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without
limitation traffic delays, punctures, accidents, road closures due to accidents and vehicle breakdowns, strikes,
lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat
of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm,
flood, snow, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private
telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or
other means of public or private transport.
13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a
Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will
be extended for the duration of the Event Outside Our Control.
14. OTHER IMPORTANT TERMS
14.1 This contract is between the client and Travel Transfers. No other persons shall have any right to enforce
any of its terms.
14.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides
that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
14.3 If we fail to insist that you perform any of your obligations under these Terms, if we do not enforce our
rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you
and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we
will only do so in writing, and that will not mean that we will automatically waive any later default by you.